Through the online store. To return an order you must identify yourself in the online store and follow the steps in the MY ACCOUNT/RETURNS section. After verifying all your data, we will send you a returns label and instructions on how to proceed.

If you have bought something as a guest, you can process a return from the links to be found in the order confirmation email.

The period for returns is 30 calendar days from the date the order was received.

All returns are free for the customer.

Shipping costs will not be refunded. Only those garments received in our warehouse in perfect condition and with their original labels will be refunded. A copy of the delivery note must be included inside the package, with the garments being returned ticked on it.

Garments being returned must be in perfect condition and have their original labels. Returning swimwear is accepted so long as the protective packaging is intact, so also the safety seals or protection devices. Intimate apparel (knickers and boxer shorts) cannot be changed or returned in accordance with article 103 e) of the Royal Legislative Decree 1/2007, of 16th November, approving the Law of Consumers and Users, as they are not considered apt for returning once the seals have been broken after delivery of the goods because the protection of health or hygiene can no longer be assured.

If you have a gift ticket and want to return a garment, contact us indicating the order number and the collection address.

We will send you a returns label and the steps to be followed. The refund will be in the form of a voucher to spend in the online store.

Check that the period of 30 calendar days for processing returns counted from the date of delivery of the order has not passed.

If that is not the case, contact Customer Service by sending an email toinfo@boboli.esindicating the order number, collection address, preferred time (morning or evening) and contact telephone number.

The Gift Card is not needed. When the returned item arrives we will refund the corresponding amount in the same card.

We do not change items in the online store. You must follow the process for returning items and place a new order for the desired item.

When processing returns through the online store, once the return is approved the sum of the returned items will be refunded using the same payment method employed when purchasing the order.

The returns process of an order takes approximately 7 working days from the date of collection. Once the return has been processed, you will receive an email confirming the same. The period for receiving the refund can vary depending on the payment method used and the banking entity. If it is not in your bank extract, we recommend you contact your bank.

Remember that if you used a credit card to pay for the purchase, the refund will not appear in your extract until the end of the month, but it will have been added to the credit of the same. The same applies if the payment was made using PayPal. You can consult the latter’s website for more details.

Please contact Customer Service by sending an email toinfo@boboli.es, indicating the order number and stating the reason of your request, we will answer you as soon as possible.