How can I return a purchased item?
To return an item you must log in at the online store and follow the steps indicated in the section MY ACCOUNT/RETURNS. After verifying the information, we will send a courier to collect your order within 24-48 hours (weekdays).
The garments you wish to return must be in perfect condition and have their original tags.
Products for personal and intimate use (such as swimwear, panties, briefs and accessories for the hair) can be returned so long as the packaging that protects the products as well as the safety seals or protection devices are intact, in compliance with article 103 e) of the Royal Legislative decree 1/2007, of 16th November, approving the Law of Consumers and Users. Once the seals have been broken after delivery the goods can no longer be returned for reasons deriving from the protection of health or hygiene.
A Gift Card can be returned via boboli.es. You do not have to return the actual card.
Please go the "Gift Card" section for more information.
How do I return an item with a Gift Ticket?
You can return an item with a Gift Ticket via the website. For more information please go to the Gift Ticket section.
What is the time limit for returning an item?
Any item can be returned within 30 calendar days from the date of delivery of the order.
Do I have to pay anything for returning an item?
In Boboli returning an item is always free of charge.
How will I get a refund of the amount paid?
If the item is returned has been approved, the amount paid for the returned item will be refunded using the same procedure you used to make the payment.
When will I receive the refund?
If the return is approved, you will receive an email that confirms the approval and the amount will be paid into your account in a few days. (Do remember that a payment made into your credit card will always depend on your bank).
What should I do if the amount refunded is incorrect?
Please contact our Customer Service Department, which will solve the problem as soon as possible.