Preguntas frecuentes

Transport and deliveries

Where we deliver

In the online store we deliver to Spain (mainland and the Balearic Islands), Portugal, France, Germany, Belgium, United Kingdom and Ireland.

What are the delivery times and the cost of shipping?

Delivery times depend on the type of shipping chosen.

Delivery times

Shipping to home address: from 1 to 3 working days, counted from the date of the order.

Cost of shipping

The cost will depend on the total amount of the purchase. If it is above 60€, shipping will be free of charge.

Delivery at home address: For purchases below 60€, a charge of 2.90€ will be applied.

How do I track the status of my order?

You can track your order in the MY ACCOUNT/MY ORDERS section.

What do I do if my order hasn’t reached?

If your order has not arrived in the normal delivery time, write us an email atinfo@boboli.es, indicating the order number, delivery address, preferred time (morning or evening) and contact mobile telephone number.

We will contact the courier with this information to know the order status and get back to you.

Why can you not deliver my order or a part of it?

If you have been informed that we cannot serve a part or the total order, it is highly probable that the garment requested is no longer available in our warehouse.

The sum of the garment we have not been able to serve you will be refunded and the remainder of the order will be served if garments are still available.

What should I do if I have received a wrong article?

Contact Customer Service as soon as possible, by writing to us atinfo@boboli.es, indicating the order number, reference and size of the garment received by error, and we will reply at the earliest.

What should I do if I have not received some of the garments of my order?

Contact Customer Service as soon as possible, by writing to us atinfo@boboli.es, indicating the order number, references and sizes of the garments you have not received. We will reply as soon as possible.

What should I do if some of the garments received do not have the expected quality?

Contact Customer Service as soon as possible, by writing to us atinfo@boboli.es, indicating the order number and attaching a photo of the garment you have a complaint about. We will find a solution as soon as possible.

I was not at home when the courier came to deliver my order. Can I request a second attempt?

Send us an email atinfo@boboli.esand indicate the order number, delivery address, preferred time (morning or evening) and mobile telephone contact number. We will contact the courier to authorize them to try delivering it a second time.