Creating an account in boboli is very simple. In the upper right hand side of the web page, go to the ”LOGIN” section.

A tab will appear in which we request a username and password; and below where it says, “IF YOU ARE NOT REGISTERED YET, REGISTER HERE, click on the underlined word, it will take you to a second screen where you introduce your personal data. Remember to save it to complete the process.

Congratulations, you have created your account. Welcome to the boboli Club where you can enjoy the advantages of belonging to the boboli family.

You don’t want to belong to the boboli club? Simply write to us at info@boboli.es or call us at +34 93 758 99 09 from Monday to Thursday from 9:00 to 14:00 and on Fridays from 9:00 to 13.00, and we will attend to your request.

Do you not remember the password? Or do you want to change it? Go to the LOGIN section of the web page on the upper right hand part of the screen.

Select the option FORGOTTEN PASSWORD, enter the email address you registered with and “click” on SEND LINK TO RESET PASSWORD.

You will receive an email with a link to recover it. Enter the new password and rewrite it in the CONFIRMATION box to reset it.

If you do not receive an email, check your spam folder. If it is not there, contact our Customer Service.

Remember that the password must contain a minimum of 6 characters. We recommend that you use special characters like “$” or “%”, among others, to make it stronger.

Check the email address you have provided us has no mistakes in it. If the email you have entered is correct and you still do not receive it in your inbox, check to see if it is in your spam folder.

Once you know it has not reached you as spam either, write to us at info@boboli.es or call us at +34 93 758 99 09 from Monday to Thursday from 9:00 to 14:00 and on Fridays from 9:00 to 13.00 and we will look into the matter.

To change the registration email, go to the website with your current email and password. Go to MY ACCOUNT/MY PROFILE where you can change any personal data. If you have forgotten your password, you will be given the option of creating a new one when you log in.

To register your son’s/daughter’s data, sign in to the website with your email and password and do so in MY ACCOUNT/MY PROFILE. Remember, you can add or modify any data in your account from MY ACCOUNT/MY PROFILE in the online store.

In the upper right hand corner of each image is a heart; click on it to add one or several garments to your wish list. To view the wish list, click on the heart that appears beside the shopping cart.

You can select the sizes you need and process your order from your wish list. You can also receive a copy of your list via email; simply give us the email address where you want it sent.

The option for subscribing to our communications or unsubscribing if you do not wish to receive them anymore is within the NEWSLETTER tab in MY ACCOUNT. All you have to do is tick or untick the box SUBSCRIBE TO NEWSLETTER and SAVE it.

When you subscribe to our website, you become a member of the boboli Club. From that moment on until you notify us to the contrary, we will inform you promptly about upcoming promotions and events besides sending you exclusive discounts for being a member.

Belonging to the boboli Club pays off! Register and we will give you a welcome gift with your first purchase.

In addition, we will send you a 10% discount voucher each year for the birthday/s of your child/children, gift you a 5% discount voucher every six months for undiscounted purchases, plus you will enjoy exclusive promotions.

We will give you the welcome gift with your first purchase in boboli once you are registered in our website and belong to the boboli Club.

We don’t have a special membership card in boboli. Simply identify yourself with the email address you used to register to enjoy the advantages of the Club.

If you want to place your order via the website, just write the code in the first step of the process in the DO YOU HAVE A PROMOTIONAL CODE box. Once entered, the discount will be applied to your order automatically.

Vouchers can be used only once and have a specific expiry date.

Check if it has been entered correctly, leaving no spaces before or after.

If your code is made up only of digits, without any letter, it might be a gift card code that must be entered in the final step of the buying process where it says GIFT CARD.

If it still doesn’t work, contact us via email at info@boboli.es, indicating the promotional code so that we can revise it and resolve your petition at the earliest.

You can acquire a gift card in our online store, through the following link.

You can use a gift card in any of our boboli stores (in Spain) or in our online store.

No, the Gift Card can be used only in stores (located in Spain) and in the boboli website of the country of issue.

If you have a gift card, enter the 12-digit code in the final step of the buying process where it says GIFT CARD. It does not expire, so use it until you finish the balance.

No, the sum available is only the initial amount placed in it.

You can consult the balance of your gift card as well as your valid vouchers by signing in with your username and password, going to MY ACCOUNT, and in this section to VOUCHERS-GIFT CARD.

Your Gift Card could be rejected for one of the following reasons: you do not have any balance left in it or some data has been entered incorrectly. Check you have filled in all the required boxes correctly.

No. The balance of the card will not be refunded or exchanged for cash.

No. Gift cards do not have an expiry date.

It is sent 15 days before the child’s birthday, as long as the latter has been registered in advance.

Birthday bonuses that coincide with the sales are automatically transferred to the first fortnight of the following month, from 1st to 15th March/September.

If the child’s birthday coincides with a sale and you want to acquire garments of the new season, let us know so that we can change the date on the bonus to enable you to use it earlier. In this case we will need to know the discount code you received in order to make the change.

The discount code is sent automatically once in six months (January and July) for 5% of the total cumulative amount of purchases made.

The calculation will cover all purchases that have no discount applied.

If we are obliged to cancel your order for lack of stock, we would send the voucher back to you so that you can use it at a later date.

In case of a return, only the actual price paid for the returned garment will be refunded, excluding the amount of the discount voucher.

In the online store, once you sign in with your email and password, the prices you see already include the additional discount.

If the purchase did not meet your expectations, you can return it.

CONDITIONS FOR RETURNING A PRODUCT

• No more than [return_days] days have passed since the delivery date.
• The items are in perfect condition and retain all their original labels.
• The original shipping costs will not be refunded.
• Returns are always free of charge.

HOME COLLECTION

• If you have an account, go to My account → My orders and follow the steps.
• If you purchased as a guest, manage your return from this page.

We will send a courier to collect your order within the next 24-48 working hours.

Note: During periods of high volume, some of these options may not be available.

We will proceed with the refund after receiving and checking the condition of the returned products.

REFUND FOR AN ONLINE RETURN

The refund will be made to the same payment method used for the purchase. Once the return is approved, you will receive a confirmation email and the amount will appear in your account within a few days, plus your bank's processing time.

IS MY REFUND AMOUNT INCORRECT?

Contact us via chat or the contact form with your order number and the amount received. We will respond as soon as possible.

REFUND FOR AN ORDER PAID WITH GIFT CARD

If you paid with a Gift Card and make a return, the refund will be credited to the same Gift Card.

If a product did not meet your expectations, you can exchange it online.

ONLINE EXCHANGE

We do not carry out direct exchanges in the online store. You must process a return and place a new order with the desired product.

You can return an order with a gift receipt online. It must be managed by the person who gave the gift from their account, accessing My account → My orders. The refund will be made to their original payment method.

For hygiene reasons, some products need to meet specific conditions in order to be returned:

• Underwear (knickers and boxers) — returns are not accepted, in accordance with current consumer protection regulations.
• Swimwear — must retain the original packaging and security seals.