Placing an order via the online store is very simple. Go to our website, choose an article or articles that you like best, select the size you need and add it to the cart. When you have all the articles you want, go to the basket and select CHECKOUT.

If you have a promotional code, enter it in the PROMO CODE box, select the ADD option and proceed to CHECKOUT.

It is not mandatory to have a Boboli account to make the purchase, but if you want to create one to benefit from the benefits of being a Club Boboli, select the option CREATE AN ACCOUNT and complete the requested information.

Finally, select the delivery method, accept the terms of use and privacy policy, and click on CONTINUE. The last part is to select the payment method to process payment in a secure way.

There are two ways to look for a product: Through the navigation bar or the search box.

In the navigation bar at the top part of the page, you choose the category (Boy, Girl, Baby) and select the type of garment you are looking for (jackets, t-shirts, pants). The filter on the left of the screen helps select the category, size and/or price.

The other option is to use the search box on the top right side, symbolized with a magnifying glass. Simply write the name of the product or its reference number in it. Once you have located the article, click on it, select the size and add it to the cart.

If you have doubts regarding your order or need our help, please write to us atinfo@boboli.esor telephone us at +34 93 758 99 09 from Monday to Thursday from 9:00 to 14:00 and on Fridays from 9:00 to 13:00.

Would you like to surprise someone special? We can help you. If you want to place an order and would like us to gift wrap it, simply tell us so during the buying process.

In the TRANSPORT section, please write down the address you want it dispatched to, tick the option I WANT MY ORDER TO ARRIVE GIFT WRAPPED, and you can also add a message for the receiver.

Your order will arrive gift wrapped (except during the sales, in which case we will send you the gift wrapping paper so you can do it yourself) together with the delivery note with no mention of prices.

If you wish to gift wrap each garment from a single order separately, let us know so we can include sufficient gift-wrapping paper. We do not have gift tickets for a selection of garments from an order; they would include all the items in the said order.

If you want to include a message of greeting or gratitude to the person receiving your order, do so in the TRANSPORT section during the buying process.

First tick the option I WANT MY ORDER TO ARRIVE GIFT WRAPPED; a tab will open where you can write the text of your message. Remember that the maximum number of characters is 110.

Yes. Go to MY ACCOUNT and select ADDRESSES; once there, just add the addresses you want saved.

When placing an order and selecting the STANDARD transport option corresponding to home delivery, the system will offer you the option of choosing a different address for billing from the ones saved.

It’s possible to change the delivery address during the first 24 hours after confirmation of the order is received.

To do so, write an email toinfo@boboli.esindicating the following data: order number and new delivery address. If it’s not possible for us to change the address before delivery, we will contact you.

We’re sorry, but once you have finalised payment of your order we cannot make any modifications.

For operational reasons, boboli does not accept order cancelations. Nevertheless, if you have just placed the order, contact us as soon as possible and if your order is not being prepared we will try to serve your request.

However, if the package arrives, you can refuse it on delivery or accept it and process a return.

If you have made a mistake with the delivery address, contact us as soon as possible to change it before the package is shipped.

You can write us an email atinfo@boboli.esor telephone us at +34 93 758 99 09 from Monday to Thursday from 9:00h to 16:30h and on Fridays from 9:00h to 13:30h.

Once you have completed the purchase, you will receive an email confirming your order (Remember to check your spam or junk email tray). You can also consult the order, signing in with your username, in MY ACCOUNT, ORDERS. In this way you can know the stage your order is in at any given moment.

If you buy as a guest: you can view the status of your order and process a return from the email confirming the order.

You can consult the status of your order by going to MY ACCOUNT, ORDERS. In this way you can know the stage the order is in at any given moment. However, if you still have doubts, please contact our Customer Service.

It is possible to change the size of the items requested in an order, as long as the order is in PAYMENT ACCEPTED.
It is NOT possible to make changes to an order once it has been finalized.
It is NOT possible to add items to a completed order because the payment must be made through our platform.
For any inconvenience, you can send your query via email to info@boboli.es indicating the details of your order to our Customer Service. As soon as possible, we will contact you with the resolution.

After placing your order, we get straight to work to get it to you as soon as possible.

CANCEL THE ORDER

It is not possible to cancel an order once confirmed. If you have any questions,contact usvia chat or the contact form. If the order is already on its way, you can refuse it at delivery or accept it and request a return.

CHANGE THE DELIVERY ADDRESS

It is not possible to change the delivery address once the order is confirmed. If you have any questions,contact usvia chat or the contact form.

MODIFY AN ITEM

It is not possible to add or remove items once the order is confirmed. However, if the order is in Accepted payment status, you can change the size fromMy account → My orders.

Purchase with account: you can track your order status in My account → My orders.

Guest purchase: you can check your order status on this page.

Note: If your order is prepared from more than one warehouse, you will receive a tracking email for each shipment.

WHERE CAN I FIND THE TRACKING NUMBER?

Once your order has left our warehouses, you will receive an email with the tracking number. If your order is prepared from more than one warehouse, you will not be able to see the tracking inMy account → My orders. In that case you will receive an email for each shipment.

WHEN WILL I RECEIVE MY ORDER?

When selecting the shipping method during checkout, you will see the estimated delivery date for your order.

We take special care to ensure your order arrives exactly as you ordered it, but if a problem has occurred, we explain what you can do:

I RECEIVED A WRONG ITEM

Contact usvia chat or the contact form with your order number and the reference of the item received in error. We will handle it as soon as possible.

AN ITEM IS MISSING

Contact uswith your order number and the reference of the item you have not received.

Note: Please note that some orders arrive in more than one shipment. If this is your case, you will have received a tracking email for each shipment — check that it is not still pending delivery.

I RECEIVED A DEFECTIVE ITEM

Contact usattaching a photo of the defect and your order number.

In the last step of the checkout process, in the order summary, activate the option I need an invoice.A form will open to enter the tax details. Once the purchase is completed, the invoice will be generated automatically with the details provided.

In the last step of the checkout process, in the order summary, you will find the section Do you want your order as a gift? with these options:

• Include a gift receipt — free
• Add a personal message — free
• Gift box — at an additional cost

You can choose one or more options before confirming your purchase.

Note: This option is not available if your order is prepared from more than one warehouse.